𝙇𝙤𝙘𝙖𝙩𝙞𝙤𝙣: Zens Nadi

𝙉𝙤𝙩𝙚: Only shortlisted applicants will be contacted for interviews.

𝙍𝙚𝙦𝙪𝙞𝙧𝙚𝙢𝙚𝙣𝙩𝙨:

• Completion of Year 13 with a certification in Customer Service or an equivalent qualification. 
• A minimum of 2 years of experience in Customer Service, including proficiency in Telephone Etiquette and Netiquette. 
• Proven experience in a Telephone Operator role, demonstrating exceptional attention to detail.
• Strong interpersonal and Customer Service skills, with a focus on building positive relationships. 
• Previous experience in a hospital or health organization is an advantage.
• Competent in computer use, including touch typing skills.
• Experience in customer support roles, with a solid understanding of patient management systems. 
• Excellent written and verbal communication skills in English. Fluent in other languages is a plus. 
• Willingness to work flexible shifts as required. (Day Shift and Night Shift). 
• Strong accuracy in scheduling appointments and managing time effectively.
• Demonstrates ability to perform well under pressure, with strong organizational skills. 
• Creative thinker with the ability to solve problems effectively.
• Independent and self-motivated, capable of working independently. 
• Knowledge of Occupational Health and Safety (OHS) standards in the workplace. 

Criteria:

• Cover Letter.
• Updated Curriculum Vitae.
• Relevant Certificates.
• Good character references from two (2) professional referees.

ANNUAL GROSS SALARY: FJ$11,700.00 - $12.402.00 per annum