How to make the best out of your Doctor’s visit
Before your appointment, pick three or four questions or concerns that you most want to talk about with the doctor. You can tell him or her what they are at the beginning of the appointment, and then discuss each in turn. If you have time, you can then go on to other questions. It would be best if you could write this in a notebook so that you don’t forget.
Don’t hesitate to voice your opinions. Many people are afraid of coming out as challenging or disagreeing with their doctors. We are aware that patients frequently hesitate to speak up. When people argue back or speak up too much, they fear that their doctors will view them as terrible patients. Do not be afraid to tell your doctor how you feel.
Before the appointment, consider carefully what factors are crucial to you while choosing a treatment plan. Consider what’s important to you and how far you are ready to go to help ease your pain. What are your main worries, and what do you hope the treatment will accomplish? Ensure that your doctor understands your concerns and records critical information.
Inquire about your possibilities. You may make the most of your interactions with doctors by asking these straightforward questions. Speaking up makes the discussion about available treatments more interesting.
Additionally, request numerical estimates of the benefits and harms. How many people stand to profit from a treatment out of every 100? And how many might have serious adverse effects? While some doctors might not have these numbers right away, they might be willing to research them and get back to you.
In non-emergency medical situations, the doctor in charge of your treatment will explain the situation and the available options for treatment/investigation and will provide the pros and cons in the simplest terms. With the help of illustrations from different sources, internet, brochures, and diagrams, then ask that a decision be made by you. If you are unable to make decisions due to an injury or a medical condition, then your medical treatment decision-maker (your companion, or parents) will need to make the decision on your behalf. This is a standard practice worldwide. However, in a medical emergency, the doctor will likely decide the best treatment for you.
Seek a second viewpoint when necessary. At Zens our doctors don’t take offense when you see multiple doctors in different fields within our centers or outside GPs; in fact, it’s a good approach to acquire different perspectives.
Take someone with you. Bring along a spouse, trusted adult, or friend for support. They are often very useful at ensuring that particular questions have been answered. Having someone there to encourage you is always beneficial.
Don’t rush and take your time. Making good decisions takes time. You will have ample time to process information, investigate possibilities, get second opinions, speak with family and friends, and then come to a decision.
FAQ
We have a booking system where you can either call or book online on the link provided.
Phone Number: 9996003/7766600
Yes, you can. You can visit any Zens Medical facility and get registered with our system. Our reception team will check you into our system, but the appointment patients will be prioritized as they have booked prior before coming to the clinic.
Your local ID/ZMC ID
It is important you bring with you, all the medications you are taking or have taken during this illness.
Your allergies and past/recent medical records of your illnesses (including lab or imaging reports).
Companion (if you are less than 18 years old you will need a guardian to come with you)
In some cases, some patient’s sicknesses may be flagged as urgent and are seen first. Some patients’ appointments take more than the 15-minute appointment time due to the seriousness of their symptoms. of their symptoms. Remember that no want likes waiting, and doctors too don’t like keeping patients waiting. Waiting longer often indicates that the doctor spends his time seeing his patients well and you are seeing a good doctor.
You are normally allocated 15 minutes for your consultation time. The doctor may charge for an extended time if you have multiple complaints that may need extra time to consult you. Ensure that you prepare yourself well with your complaints listed down before the appointments and let present them to the point.
Yes, we do. The list of methods of payment are as follows:
Mpaisa
MyCash
EFTPOS (Local ATM cards, MasterCard, Visa cards, etc. Surcharge applies)
Online – We can provide Bank details upon request.
Yes, your medical costs can be covered. We accept:
Local Insurance providers
BSP Life
Capital Insurance
Fiji Care
International Insurance providers
First Assistance
International SOS
Cigna Insurance
AP Companies
It will depend on what type of test the doctor has requested.
Yes, we do. We have a Training team that provides this training. These training sessions will include both theory and practical where you will be trained in how to seek assistance in the event of an accident or medical emergency. To enquire about booking a session, you can email our Learning & Capabilities Manager at lcm@zensmedical.com
We value all patient feedback as it plays a crucial role in our continuous improvement efforts. We encourage you to share your experiences with us. Your input is vital in enhancing our services. Patients and clients are invited to provide feedback through various channels including our website www.zensmedical.com, contacting the manager on-call, or reaching out via email at:
ceo@zensmedical.com
ed@zensmedical.com
We also have feedback forms provided at all Zens Medical Centres in Fiji.
At Zens, patient confidentiality is of the utmost importance to our daily practice. If you present yourself personally to get certain documents from our team, our team will ensure that they have sighted your personal ID and that it matches our identifiers for you before releasing the documents.
If you have directed a friend or family member to pick up your personal information, they present a letter written and signed by you and our team will call you in person to confirm your request. You will also be requested to present your identifiers over the phone.
The treating doctor will facilitate your treatment or tests at the nearest government clinic facility. You are not obliged to do the tests with us, but we are happy to review you once your tests are completed.