Emergency Medical Response
Introducing Our EMR Heroes
Get to know our Emergency Medical Response team. Zens’ frontline guardians ready 24/7 for emergencies, injuries, and urgent crises. With advanced training to quickly evaluate, stabilize patients, and sync perfectly with our clinical staff, they bring calm expertise and heartfelt care exactly when it matters most.
About Us
In June 2022, Zens Medical Centres Fiji established Fiji’s first private and certified emergency unit known as the EMERGENCY MEDICAL RESPONSE (EMR) TEAM. The robust team consists of qualified and highly trained professionals with many years of experience in emergency and pre-hospital care.
The Emergency Medical Response (EMR) team at Zens Medical is committed to providing timely and high-quality emergency care to our clients. Our EMR team at Zens Medical Centre plays a vital role in ensuring rapid and efficient response to medical emergencies within the Fiji Islands.
Equipped with specialized training, skills, and experience, the EMR team stands ready to spring into action during critical situations, such as cardiac arrests, trauma incidents, and other medical emergencies. This team is specifically trained to assess, stabilize, and manage emergencies with precision and care, ensuring the best possible outcomes for our clients.
Meet Our Emergency Doctors
Dr. Anish Chandra
Head of Emergency Services
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Dr. Ravinesh Gounden
Clinical Director
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Dr. Vincent Wong
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Meet Our Medical Technicians
Donasiano Waikula
Clinical Support Manager
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Daisy Chand
Service Support Manager
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Penina Bale
Team Leader – Clinical Support
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Melaia Sovatabua
Emergency Medical Technician
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Our Response Services
24/7 Emergency Services – Nadi HQ
Tertiary Care
Event Standby
Emergency Response/Retrievals (Land, Air and Sea)
Emergency support services
Tele consult
We provide 24/7 consultation through tele health platforms for maritime and remote resorts with reasonable fees and organization of medications via delivery or onsite medicine cabinet.
Supply of Emergency equipment
Events Standby
We provide trained health care professionals with fully equip land ambulance for events:
Chain Of Survival
Zens Medical Centre embraces a holistic approach to emergency care through its unique application of the globally recognized “Chain of Survival” model. This model is symbolized by five interconnected hearts, each representing a critical phase in the emergency response process—from first contact to recovery.
Zens supports this level by providing organizations with First Responder Training, accredited by the Fiji National University (FNU). This training equips designated First Aid Champions with skills in early emergency recognition, CPR, AED use, and effective communication. With a two-year certification period, the program enhances the capacity of organizations to respond effectively in the initial minutes of a medical emergency.
The fourth heart is represented by Zens’ Emergency Medical Response (EMR) team. During emergencies, an Emergency Physician at Zens coordinates directly with the trained first responder, offering expert guidance while deploying an experienced retrieval team to the site. This rapid intervention ensures patients receive timely, advanced care on-site and are safely transferred for further treatment.
The fifth and final heart represents Zens’ medical facility, where comprehensive diagnostic services, monitoring, and access to specialist care are provided. This stage supports patient stabilization and recovery, completing the emergency care journey.
For organizations that already have established pre-hospital systems, Zens offers seamless integration into the fourth and fifth hearts. Through strong clinical governance and a commitment to quality and safety, Zens ensures continuity of care from the point of emergency through to full recovery.
In summary, Zens Medical Centre’s 5-heart emergency care model builds a connected and responsive system that saves lives through preparedness, expert coordination, and clinical excellence. It is a dependable framework for any organization seeking to strengthen its emergency care readiness.